Terms of service

Welcome to LULU SIENNA! These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

🛍️ 1. Acceptance of Terms

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms and any applicable policies referenced on our website.

You must be legally capable of entering into a binding agreement to make purchases through our website. If you are under the age of majority in your place of residence, you may use our website only with the involvement and supervision of a parent or legal guardian.

🌐 2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website in violation of any applicable law or regulation.

  • Attempt to interfere with the security, functionality, or operation of our website.

  • Introduce malicious software, viruses, or harmful code.

  • Use our website to engage in fraudulent activity.

  • Copy, reproduce, distribute, or exploit website content without authorization.

We reserve the right to restrict or terminate access to our website if we reasonably believe that a user has violated these Terms or misused our services, subject to applicable law.

👗 3. Product Information

At LULU SIENNA, we strive to display our products as accurately as possible, including descriptions, colors, images, sizes, and other details.

However, colors may appear differently depending on your device, screen settings, and lighting conditions. Minor variations in appearance may occur.

Product descriptions, availability, and other information may be updated or corrected at any time. We do not guarantee that every product description or other website content will always be completely error-free.

💳 4. Pricing & Payment

All prices and applicable charges will be displayed during checkout before you complete your purchase.

Prices, promotions, and product availability may change without prior notice, but changes will not retroactively alter an order that has already been accepted, except where permitted or required by applicable law.

You agree to provide accurate and complete billing, payment, and contact information when placing an order. We reserve the right to review transactions and take appropriate action in cases of suspected fraud, unauthorized activity, or payment issues.

Any applicable taxes, shipping charges, or other fees will be presented during checkout where required.

📦 5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order where permitted by law, including in cases involving suspected fraud, pricing or listing errors, product unavailability, or inaccurate order information.

If payment has been collected for an order that we cancel, any applicable refund will be issued in accordance with relevant laws and our refund procedures.

Please review your order details carefully before submitting your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or has been shipped.

🚚 6. Shipping

Shipping methods, applicable fees, and available delivery options are displayed at checkout.

For domestic U.S. orders, our current shipping rates are:

  • Standard Shipping: $8.00 for orders from $0.00 to $64.99.

  • Free Shipping: Orders of $65.00 and above.

  • Expedited Shipping: $18.00 for orders from $0.00 to $99.99.

  • Free Expedited: Orders of $100.00 and above.

Delivery times may vary depending on the destination, carrier operations, holidays, weather, and other circumstances beyond our control. Any delivery estimates provided are estimates only and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if you notice an address error. We cannot guarantee changes after an order has been processed.

For more information, please review our Shipping Policy.

🔄 7. Returns & Refunds

Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Returned items must meet the applicable eligibility requirements, including being unworn, unused, unwashed, and in their original condition with original tags attached.

Certain products may be excluded from returns, including final sale items, gift cards, bodysuits, underwear and lingerie, swimwear with the hygiene liner removed, earrings, personalized or custom-made products, and beauty accessories, subject to applicable law.

Please contact our customer service team before returning an item. Return shipping costs, refund processing, and other applicable conditions are governed by our Return & Refund Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

©️ 8. Intellectual Property

All content on our website, including text, product images, graphics, logos, designs, page layouts, and other materials, is owned by LULU SIENNA, its licensors, or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes only. You may not reproduce, modify, distribute, publish, or commercially exploit any website content without prior written permission from the applicable rights holder.

⚠️ 9. Disclaimer

Our website and services are provided on an “as available” basis to the extent permitted by law.

We make reasonable efforts to maintain accurate website information and reliable services, but we do not guarantee uninterrupted access, error-free operation, or that all website content will always be current and complete.

Nothing in this section excludes warranties or protections that cannot be excluded under applicable law.

🛡️ 10. Limitation of Liability

To the fullest extent permitted by applicable law, LULU SIENNA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services where such liability may lawfully be excluded.

Our Terms do not exclude or limit liability for matters that cannot be excluded or limited under applicable law, including any mandatory consumer rights or remedies.

🔔 11. Changes to These Terms

We may update or revise these Terms from time to time to reflect changes in our business practices, website features, services, or legal requirements.

The updated version will be posted on this page with a revised effective date where appropriate. Your continued use of our website after the changes take effect constitutes acceptance of the revised Terms to the extent permitted by law.

We encourage you to review this page periodically.

⚖️ 12. Governing Law

These Terms are subject to applicable laws and regulations. Any dispute arising from these Terms will be handled in accordance with the applicable legal requirements and any mandatory consumer protections available to you.

Nothing in this section deprives consumers of rights that cannot legally be waived under the laws applicable to their circumstances.

📧 13. Contact Us

If you have any questions about these Terms of Service, please contact us:

Brand: LULU SIENNA

Email: shop@lulusienna.com

Business Address:
16542 Cedar Run Dr
Orlando, FL 32828
United States

Business Correspondence Only – Not a Return Address

This address is for business correspondence only and is not a return address. Please contact us by email before sending any items back.

Thank you for choosing LULU SIENNA. We appreciate your trust and look forward to providing you with a pleasant shopping experience.