Shipping policy

Welcome to LULU SIENNA! We want to make your shopping experience smooth and convenient. Please review our shipping policy below for details about order processing, shipping rates, and delivery updates.

📦 Order Processing

Orders are processed Monday through Friday, excluding public holidays. Processing begins after your order has been successfully placed and payment has been confirmed.

Please allow time for order preparation before your package is shipped. During holidays, promotional events, or peak shopping periods, processing may take longer than usual.

🚚 Shipping Methods & Rates

We offer the following shipping options for orders delivered within the United States:

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	$0.00–$64.99	$8.00
Free Shipping	$65.00 and above	Free
Expedited Shipping	$0.00–$99.99	$18.00
Free Expedited	$100.00 and above	Free

Shipping options and applicable fees are displayed at checkout based on your order total and eligibility.

🔎 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking number to follow your package's progress through the carrier's tracking service. Tracking updates may take some time to appear after shipment.

📍 Shipping Information

Please ensure that your shipping address, including apartment or unit numbers, is accurate and complete when placing your order.

LULU SIENNA is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout. If you notice an address error, please contact us as soon as possible. We cannot guarantee changes after an order has been processed.

⏳ Shipping Delays

Delivery may occasionally be affected by weather conditions, carrier operations, holidays, high order volumes, or other circumstances beyond our control. We appreciate your patience if your package takes longer than expected.

📬 Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer service team at shop@lulusienna.com with your order number and relevant details. For damaged items, photos can help us review the issue and assist you more efficiently.

🧾 Customs & Import Charges

Any customs duties, taxes, or import fees that may apply to an order are the responsibility of the customer, unless otherwise stated at checkout or required by applicable law.

🏢 Business Address

LULU SIENNA
16542 Cedar Run Dr
Orlando, FL 32828
United States

This address is for business correspondence only and is not a return address. Please contact us by email before sending any items back.

💌 Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Email: shop@lulusienna.com

We’ll do our best to assist you and provide a helpful response.