Refund policy

At LULU SIENNA, your satisfaction matters to us. We want you to feel confident when shopping with us. If something isn’t quite right with your purchase, please review our return and refund policy below.

🌷 1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.

  • Be in their original condition with all original tags attached.

  • Have no stains, makeup marks, perfume, odors, pet hair, or other signs of wear.

  • Be returned in their original packaging, if possible.

Items that do not meet these requirements may not be eligible for a return.

🛍️ 2. Non-Returnable Items

For hygiene and other reasons, the following items cannot be returned or refunded unless required by applicable law:

  • Final sale items.

  • Gift cards.

  • Bodysuits.

  • Underwear and lingerie.

  • Swimwear with the hygiene liner removed.

  • Earrings.

  • Personalized or custom-made products.

  • Beauty accessories.

  • Items damaged due to misuse, improper care, or normal wear and tear.

Please check product details carefully before placing your order.

💌 3. How to Request a Return

Please contact our customer service team before returning any item. Unauthorized returns may not be accepted.

To help us process your request, please include:

  • Your order number.

  • Your full name and email address used for the purchase.

  • The item or items you wish to return.

  • The reason for your return.

  • Clear photos if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions, including the appropriate return address if your return is approved.

Please do not send items back before receiving return instructions from our customer service team.

🚚 4. Return Shipping Costs

Unless an item is incorrect, damaged, or confirmed to have a defect, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless otherwise required by applicable law or agreed upon by our customer service team.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

💰 5. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status.

If your refund is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to be processed after approval.

  • Your bank or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund after the expected processing period, please contact us at shop@lulusienna.com.

📦 6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and its packaging where possible. We will review the information and work with you to find an appropriate resolution.

Please contact us before sending the item back.

🕒 7. Order Cancellations

If you need to cancel an order, please contact us within 12 hours of placing it.

We will do our best to accommodate your request, but cancellations cannot be guaranteed once an order has entered processing or has been shipped.

If your order has already been processed or shipped, please follow the return procedure outlined in this policy, if eligible.

🏢 8. Business Address

LULU SIENNA
16542 Cedar Run Dr
Orlando, FL 32828
United States

Business Correspondence Only – Not a Return Address

This address is for business correspondence only and is not a return address. Please contact us by email before sending any items back. Our customer service team will provide the appropriate return instructions and address when applicable.

📧 9. Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

Email: shop@lulusienna.com

Please include your order number and a brief description of your concern so we can assist you more efficiently.

Thank you for shopping with LULU SIENNA. We appreciate your trust and the opportunity to help make your shopping experience a positive one.