Contact Us

💌 We'd Love to Hear From You

At LULU SIENNA, every customer matters to us. Whether you have a question about your order, need help with sizing, or would like to share your shopping experience, we're always happy to hear from you. Our team is here to make your experience feel simple, thoughtful, and enjoyable.

✉️ Reach Our Team

For assistance, please contact us by email. We’ll do our best to help with your questions and concerns.

Customer Service Email: shop@lulusienna.com

We aim to respond within 24–48 business hours, Monday through Friday. Including your order number and a brief description of your inquiry will help us assist you more efficiently.

🛍️ What We Can Help With

Our customer care team is available to assist with:

  • Order details and order status

  • Shipping updates and package tracking

  • Return and refund questions

  • Product information, sizing, and fit

  • Payment and checkout concerns

  • Website support and general feedback

Your experience is important to us, and we’re always glad to help you find the information you need.

📍 Business Information

Brand Name: LULU SIENNA

Business Address:
16542 Cedar Run Dr
Orlando, FL 32828
United States

Business Correspondence Only – Not a Return Address

This address is for business correspondence only and is not a return address. Please contact us by email before sending any items back. Our team will provide the appropriate return instructions and address when applicable.

🕒 Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM EST
Saturday–Sunday: Closed

If you contact us outside business hours, we’ll get back to you as soon as possible on the next business day.

📝 How to Get Help Faster

When contacting us about an order, please include your full name, order number, email address used at checkout, and a brief explanation of your concern. If you’re reporting a damaged, defective, or incorrect item, clear photos are also helpful.

These details allow our team to understand your situation and provide more effective support.

🌸 Thank You for Choosing Us

Thank you for being part of LULU SIENNA. We truly appreciate your trust and support, and we look forward to helping you enjoy a lovely shopping experience from start to finish.